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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rhonda Baker

July 1, 2026

5  out of  5
rating by Rhonda Baker
"Melissa was pleasant and professional as I spoke with her to secure a lower price on my auto insurance. The rates were much improved over my previous insurance company. I was happy to work with her to determine good rates through State Farm Insurance."
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Melissa Poveda

July 1, 2026

5  out of  5
rating by Melissa Poveda
"Meredith saved my life 🩷 she is so knowledgeable and explains everything so clearly. She made sure I got the best and fairest deal. I’m happy with what I’m getting and what I’m paying for!"
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Charlene Corder

June 29, 2026

5  out of  5
rating by Charlene Corder
"Very patient and cooperative. Managed to get me auto and home owners at almost 1/2 of what I currently pay. Very friendly during my multiple calls and questions! One of the best agents I had in the many years I've purchased my own insurance!!! I would recommend her without any reservations!!!!"
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Kk l

June 16, 2026

1  out of  5
rating by Kk l
"called to get insurance. the lady on the phone flat out refused to sell insurance for a vehicle. really weird people working here."
We responded:
"Hello Mr Kk I, sorry about that, but we do have underwriting requirements we have to adhere to. Thank you for the review. "
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Frank Antonucci

June 12, 2026

5  out of  5
rating by Frank Antonucci
"Meredith helped me today and was outstanding. Great communication, customer service and a timely result in completing my auto insurance transaction. I would highly recommend this firm and Meredith to my friends and colleagues."
We responded:
"Thanks Frank! Happy to help "
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Patrick Drottar

June 12, 2026

5  out of  5
rating by Patrick Drottar
"We originally reached out to Doug Smith's office about bundling our home and auto. I spoke with Melissa Burkhiser, the account manager, and she was such a huge help every step of the way. Even though we couldn't bundle due to the age of our home, Melissa still was able to find us an auto policy that saved us a decent amount on our premium. Melissa was very personable and we look forward to working with her in the future."
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Todd Caroline

June 11, 2026

5  out of  5
rating by Todd Caroline
"I was with Jerry MaCarthy for over 30+ yrs and when he retired i just got bounced around from agent to agent. I needed HO insurance and Melissa met me with the same type of friendliness and professionalism I had before. She was knowledgeable, friendly, and really just awesome. I am looking forward to building a relationship with her. We were able to discuss the different types of coverages and get it bound all in the same day. I am grateful for your help and expertise."
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Michael Pereira

June 8, 2026

5  out of  5
rating by Michael Pereira
"I have been a customer of Doug Smith’s office and dealt with Melissa for nine years and highly recommend them to everyone!"
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Jason

June 2, 2026

5  out of  5
rating by Jason
"Melissa is an excellent agent. She's very knowledgeable and very friendly. Would highly recommend them for insurance!"
We responded:
"Nice! Thanks for the review, Doug"
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Jessica Kortum

June 1, 2026

5  out of  5
rating by Jessica Kortum
"Laura is amazing! Any time I run into an issue on a claim, she is quick to see it through and resolve the issue. I have been able to count on her numerous times to have my back."
We responded:
"Love to hear this! Thanks for the review, Doug"
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April Grantham

May 15, 2026

5  out of  5
rating by April Grantham
"Warm and friendly staff. Good location . Has been my insurance agent for over 45 years."
We responded:
"Thanks April! I really appreciate your business after all these years. Doug"
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Smiles M

May 13, 2026

5  out of  5
rating by Smiles M
"Thank you Melissa for all of your help this year with my questions and quick and kind responses! I appreciate you!"
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William Hawkins

May 6, 2026

5  out of  5
rating by William Hawkins
"Melissa was absolutely great, she did everything I asked for and super quick too. I hope if I ever need to contact you guys again I get Melissa to help me out!!"
We responded:
"Great! Thanks for the review "
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Amy Sterling Casil

May 1, 2026

5  out of  5
rating by Amy Sterling Casil
"I have a great life insurance policy through Doug Smith State Farm & was helped by Meredith Casil. I can totally endorse their services & recommend Meredith as a knowledgeable, helpful & caring advisor for home,auto, and life insurance. Update: Meredith also assisted in getting a great rate for our brand-new Honda CRV Hybrid, on a Saturday! Talk about easy and quick!"
We responded:
"Love this! Thanks for the review. Meredith is fantastic! "
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Mikaela Robertson

April 30, 2026

5  out of  5
rating by Mikaela Robertson
"Meredith was great to work with. Made the whole process a breeze, thanks Meredith!"
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Aidan Parker

April 30, 2026

5  out of  5
rating by Aidan Parker
"Thank you Meredith you were wonderful ❤️"
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Cameron Vinson

April 21, 2026

1  out of  5
rating by Cameron Vinson
"Terrible communication."
We responded:
"Thank you for the review Mr Vinson. Sorry we missed your email from February. As I explained earlier today in our email conversation, you can always call, text or stop by the office if you feel your concern was overlooked. We get hundreds of emails, and sometimes emails are missed. We’re human, local, not AI and do our best.

Sorry for your experience, but all the best to you.

Take care,

Doug

"
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Robin Dustow

April 14, 2026

5  out of  5
rating by Robin Dustow
"Laura and State Farm are truly exceptional! Laura facilitated a replacement windshield and side window easily and without any delays! Laura gave me 3 companies to call, and I had excellent service from them as well. Laura followed up with me to make sure that all went satisfactorily and that we were happy.
Thank you Laura for being my State Farm team!"
We responded:
"Love to hear this!

Thanks for your business and the review.


Doug "
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Richard Boothby

April 10, 2026

5  out of  5
rating by Richard Boothby
"Laura Fergueson is quick to respond and always goes the extra mile to take care of any issues. She is very knowledgeable on insurance and all the processes for claims Great Job"
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Christian Neeley

February 12, 2026

5  out of  5
rating by Christian Neeley
"Meredith was super helpful."
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Lowell Baker

December 24, 2025

5  out of  5
rating by Lowell Baker
"Very helpful young lady short dark hair can't remember her name so dang it . She was the best knowledgeable helpful for best plan for our needs I highly recommend you guys keep her at State Farm . Overall very happy and satisfied with her professional manner and the best plan for our money ...."
We responded:
"That could have been Jill, thanks for the kind words, we try our best! Doug"
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Staci Lockey

December 11, 2025

5  out of  5
rating by Staci Lockey
"He was such a great help getting us a better coverage on our auto insurance! He took the time to make sure we had an accurate quote and all the discounts we could have."
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Collin Trapp

November 12, 2025

5  out of  5
rating by Collin Trapp
"Nancy x Medina helped me and was great at her job"
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T Blain

September 4, 2025

5  out of  5
rating by T Blain
"Nadia was an absolute pleasure to work with on my car insurance. She was incredibly professional and knowledgeable, making what can often be a confusing process feel easy and straightforward. I had a lot of questions, and she took the time to answer each one with patience and clarity, especially when she was explaining uninsured motorist insurance.
​I truly felt at ease throughout the entire experience, confident that I was getting the best guidance and coverage for my needs. It's rare to find an insurance agent who not only excels at their job but also genuinely cares about their clients' peace of mind. I highly recommend Nadia to anyone looking for a top-notch experience with their car insurance."
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abe mohsen

August 27, 2025

5  out of  5
rating by abe mohsen
"The insurance company I was with for the past 10 years would not work with me in regarding the increase and rates every year so my wife asked a friend at work if she could recommend a good insurance agency and her friend recommend Doug Smith -state farm insurance agency so we went ahead and called the office and jill was so helpful. She got us through all the update and got us a great rate with the same coverage we had with out previous insurance agent , they are great people to deal with very knowledgeable and friendly I would recommend them for all your automotive snd homeowner insurance needs ."