State Farm® Insurance Agent Doug Smith

"Tanner helped me make the switch to State Farm super helpful saved me tons of money and I would recommend him to anyone"

"Like a good neighborrr, TANNER is there!!"

"Tanner was super helpful and extremely quick to provide the requested information. Hands down best customer service."

"melissa was great as we changed insurance on a investment property She was quick and made the transition to State Farm seamless. We saved a sizable amount on the policy. Thanks Melissa"

"I have been with the State Farm office for years. Always have had excellent service. Always reasonable prices would highly recommend."

"Great service from him and his staff. Very knowledgeable and always looks out for his customers!"

"Thank U 🙏🏻 Jill & Melissa for always providing good service and for being so kind, respectful, empathetic, patient & super helpful with navigating and answering all of my questions regarding my renter’s, flood & auto insurances. ♥️☀️🌴🌊🕉"

"Tanner was fantastic with taking pictures of the damage to my truck to submit to the claims department. Very helpful as well as the rest of the staff at Doug Smith State Farm."

"Jill was outstanding, she explained everything very well, and made me feel so comfortable. I'm happy to be apart of the state farm family. Thank you Jill for all your help, God bless!"

"Got it in 1980 and still with it, and added family members too."

"Doug Smith has been our insurance agent for many years. Luckily we haven't had to use our insurance often. We stopped by to upgrade Guy's truck coverage. Of course we ended up adding more than what we initially went in for. I don't feel that is a minus. The lady we spoke with explained some things we didn't know about the limits of coverage that could end up costing us lots of money. We increased our coverage on both vehicles for about $30 a month."

"Super fast and great rate on new home purchase. Will soon be bundling my auto insurance with them as well. 👍"

"Always get the best deal and I don't even have to ask for it, Doug Smith has been in business for years and his staff is spot on and responsive"

"The office staff is great. Very friendly and professional. I would highly recommend this office if interested in doing any business with State Farm"

"I have been a customer of this Agent's for a VERY long time. I have found them to be very good at explaining recommended insurance coverage as my needs changed over the years. They make you feel like a valued customer and a "good neighbor". 😉"

"People are nice ."

"Great place"

"I've used Doug Smith state farm for a longggg time and always been very happy. If you live around Lutz area, highly recommend."

"Thank you for the great customer service! I appreciate great service from Gayle, she always helps me with any questions I have! Great place. It is clean and friendly environment."

"Horrible service in its communication with customers. Called to cancel policy 48hrs ahead of auto withdrawal, still took their payment after telling me they wouldn’t. Then passed on bad information telling me they bill a month in advance instead of a month in the rears. Poor service and experience all around. Plus their rates can be beat by competitors."

"This office Rocks!! I called today and Doug and Gail were so helpful and they go out of their way Everytime I have called. Great customer service.. Keep the great job up. I am a very happy and satisfied customer."

"Great agent and staff.. love your new office .Thank you for always taking time with me to answer questions and help me understand my policies."

"I appreciate Doug and his office staff who have been extremely kind when I call to make payments or have questions. Doug was even there himself with Jill and Carla and NO POWER after the hurricane, to help clients with claims questions. Go State Farm!"

"This office has the most amazing staff! Everyone goes out of their way to help each customer and really cares about their clients! I have dealt with other insurance companies who did not even understand coverage and could not explain things but State Farm and Doug's agents have always taken the time with me when needed!! Thank you so much :)"

"I’ve never had a good experience coming in here. The first time I came to switch which car was listed on the insurance & figure out why I had a balance and Jill “helped” us - she seemed annoyed that we even walked in the door & while she was assisting us she yelled for someone else to come take over. When no one answered her she was clearly frustrated and we ended up just leaving. While packing up the kids in the car & feeling like we were an inconvenience we saw her run out on her lunch break. The second time we came in we asked to speak to someone different. The lady that assisted us was very nice and helped us figure out why I had a balance & answered any questions we had - basically got the job done. When I asked her what I owed monthly and when I need to pay again she told us that we had a few months. GREAT, perfect, awesome. The next week I get something in the mail saying we owed 2 months of payments..? I called the lady and questioned it - she explained that because of hurricane Irma they gave everyone an extra month to get their payments in.... ALRIGHT. After telling her I can’t pay it right now she proceeded to tell me that she “understands it’s hard to be a mom, & that she is a single mom & has more to worry about”... ok what does that have to do with anything..? ANYWAYS, came in today to pay my crazy balance and Gayle assisted me. I told her that I had a voicemail saying what I owed after she quoted me a different amount. She didn’t seem to care and started to explain to me how to divide by 2 (I was paying my full total in 2 payments - one now one later) I know how to divide my question was why was I quoted something different... So basically no one there knows what Is going on ever and I’m SO annoyed. If I could switch company’s I would but I can’t right now. Very disappointed."