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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tyler JACOB

August 8, 2024

5  out of  5
rating by tyler JACOB
"Tanner helped me make the switch to State Farm super helpful saved me tons of money and I would recommend him to anyone"
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Blake Revello

August 8, 2024

5  out of  5
rating by Blake Revello
"Like a good neighborrr, TANNER is there!!"
We responded:
"Thanks for the review! Tanner is there! :)"
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P W

August 7, 2024

5  out of  5
rating by P W
"Tanner was super helpful and extremely quick to provide the requested information. Hands down best customer service."
We responded:
"awesome! Love to hear it - Doug"
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David Holt

July 12, 2024

5  out of  5
rating by David Holt
"melissa was great as we changed insurance on a investment property She was quick and made the transition to State Farm seamless. We saved a sizable amount on the policy. Thanks Melissa"
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Amy Osborne

July 12, 2024

5  out of  5
rating by Amy Osborne
"I have been with the State Farm office for years. Always have had excellent service. Always reasonable prices would highly recommend."
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M B

July 12, 2024

5  out of  5
rating by M B
"Great service from him and his staff. Very knowledgeable and always looks out for his customers!"
We responded:
"Thank you very much for the review. Without you, I would have nothing. Doug"
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Jennifer Moyer

January 18, 2024

5  out of  5
rating by Jennifer Moyer
"Thank U 🙏🏻 Jill & Melissa for always providing good service and for being so kind, respectful, empathetic, patient & super helpful with navigating and answering all of my questions regarding my renter’s, flood & auto insurances. ♥️☀️🌴🌊🕉"
We responded:
"Thank you for the review! We try our best! Doug "
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Barry Davis

June 6, 2023

5  out of  5
rating by Barry Davis
"Tanner was fantastic with taking pictures of the damage to my truck to submit to the claims department. Very helpful as well as the rest of the staff at Doug Smith State Farm."
We responded:
"Thanks! We try our best! Doug"
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Livin’ To the fullest

February 6, 2023

5  out of  5
rating by Livin’ To the fullest
"Jill was outstanding, she explained everything very well, and made me feel so comfortable. I'm happy to be apart of the state farm family. Thank you Jill for all your help, God bless!"
We responded:
"Awesome! Love to hear this and thanks for the review! Doug"
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Lydia Gaponiuk

June 7, 2021

5  out of  5
rating by Lydia Gaponiuk
"Got it in 1980 and still with it, and added family members too."
We responded:
"Thank you for all the years and your loyalty to State Farm! Doug"
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Deanna DeBlois Neuf

May 7, 2021

5  out of  5
rating by Deanna DeBlois Neuf
"Doug Smith has been our insurance agent for many years. Luckily we haven't had to use our insurance often. We stopped by to upgrade Guy's truck coverage. Of course we ended up adding more than what we initially went in for. I don't feel that is a minus. The lady we spoke with explained some things we didn't know about the limits of coverage that could end up costing us lots of money. We increased our coverage on both vehicles for about $30 a month."
We responded:
"Thanks for the nice review! Doug"
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robert gonzalez

May 2, 2021

5  out of  5
rating by robert gonzalez
"Super fast and great rate on new home purchase. Will soon be bundling my auto insurance with them as well. 👍"
We responded:
"Thanks for the review! We try out best and are here to help, Doug"
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Peter Phelps

March 16, 2021

5  out of  5
rating by Peter Phelps
"Always get the best deal and I don't even have to ask for it, Doug Smith has been in business for years and his staff is spot on and responsive"
We responded:
"Thank you!! Doug"
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Melissa Keaton

October 9, 2020

5  out of  5
rating by Melissa Keaton
"The office staff is great. Very friendly and professional. I would highly recommend this office if interested in doing any business with State Farm"
We responded:
"Thank you for the review! We treat everyone they way we would want to be treated!"
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Diane Gougelet

September 8, 2020

5  out of  5
rating by Diane Gougelet
"I have been a customer of this Agent's for a VERY long time. I have found them to be very good at explaining recommended insurance coverage as my needs changed over the years. They make you feel like a valued customer and a "good neighbor". 😉"
We responded:
"Thank you Diane! And thank your all your years of business, I really do appreciate it! Doug"
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Louise Vann

September 3, 2020

5  out of  5
rating by Louise Vann
"People are nice ."
We responded:
"Thank you! :)"
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steve york

February 27, 2020

5  out of  5
rating by steve york
"Great place"
We responded:
"Thanks!!"
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Tyler Boyle

January 20, 2020

5  out of  5
rating by Tyler Boyle
"I've used Doug Smith state farm for a longggg time and always been very happy. If you live around Lutz area, highly recommend."
We responded:
"Thank you for the review! We are always here if you need anything. Doug"
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Erika Valdivia

April 30, 2019

5  out of  5
rating by Erika Valdivia
"Thank you for the great customer service! I appreciate great service from Gayle, she always helps me with any questions I have! Great place. It is clean and friendly environment."
We responded:
"Thanks for the kind words! And if there is ever anything more we can do, just let us know! Doug"
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Edwin Gilmore

August 29, 2018

1  out of  5
rating by Edwin Gilmore
"Horrible service in its communication with customers. Called to cancel policy 48hrs ahead of auto withdrawal, still took their payment after telling me they wouldn’t. Then passed on bad information telling me they bill a month in advance instead of a month in the rears. Poor service and experience all around. Plus their rates can be beat by competitors."
We responded:
"Edwin, I’m sorry for any miscommunications in regards to your payment. If you have any further issues, or I can help in any way, please let me know. Thank you for your business. Thanks, Doug"
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Sally McMullen

August 16, 2018

5  out of  5
rating by Sally McMullen
"This office Rocks!! I called today and Doug and Gail were so helpful and they go out of their way Everytime I have called. Great customer service.. Keep the great job up. I am a very happy and satisfied customer."
We responded:
"Thanks so much! And thank you for your business. Doug 👍"
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T Burkhiser

December 11, 2017

5  out of  5
rating by T Burkhiser
"Great agent and staff.. love your new office .Thank you for always taking time with me to answer questions and help me understand my policies."
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Marie Stevens

December 11, 2017

5  out of  5
rating by Marie Stevens
"I appreciate Doug and his office staff who have been extremely kind when I call to make payments or have questions. Doug was even there himself with Jill and Carla and NO POWER after the hurricane, to help clients with claims questions. Go State Farm!"
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Carla Marie Stevens

December 11, 2017

5  out of  5
rating by Carla Marie Stevens
"This office has the most amazing staff! Everyone goes out of their way to help each customer and really cares about their clients! I have dealt with other insurance companies who did not even understand coverage and could not explain things but State Farm and Doug's agents have always taken the time with me when needed!! Thank you so much :)"
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Mary D

November 21, 2017

1  out of  5
rating by Mary D
"I’ve never had a good experience coming in here. The first time I came to switch which car was listed on the insurance & figure out why I had a balance and Jill “helped” us - she seemed annoyed that we even walked in the door & while she was assisting us she yelled for someone else to come take over. When no one answered her she was clearly frustrated and we ended up just leaving. While packing up the kids in the car & feeling like we were an inconvenience we saw her run out on her lunch break. The second time we came in we asked to speak to someone different. The lady that assisted us was very nice and helped us figure out why I had a balance & answered any questions we had - basically got the job done. When I asked her what I owed monthly and when I need to pay again she told us that we had a few months. GREAT, perfect, awesome. The next week I get something in the mail saying we owed 2 months of payments..? I called the lady and questioned it - she explained that because of hurricane Irma they gave everyone an extra month to get their payments in.... ALRIGHT. After telling her I can’t pay it right now she proceeded to tell me that she “understands it’s hard to be a mom, & that she is a single mom & has more to worry about”... ok what does that have to do with anything..? ANYWAYS, came in today to pay my crazy balance and Gayle assisted me. I told her that I had a voicemail saying what I owed after she quoted me a different amount. She didn’t seem to care and started to explain to me how to divide by 2 (I was paying my full total in 2 payments - one now one later) I know how to divide my question was why was I quoted something different... So basically no one there knows what Is going on ever and I’m SO annoyed. If I could switch company’s I would but I can’t right now. Very disappointed."
We responded:
"Mary, I am sorry to hear about your bad experience. I take this matter very serious. Please call my office and I will do all that I can to rectify this matter."